Help
How can we help?
Find an answer below, or get in touch with our team.
Not your favorite?
If you don’t like your purchase, bring it back to your nearest Hidden Grounds store and we’ll replace it.
What’s on the menu?
Choose your café to see current menu options and availability.
Need help with an order?
For tracking or changes, open the app or website where you placed your order. If you still need a hand, contact our team with your order number, café, and what happened.
Which gift card do I need?
A café & app gift card works in our cafés and the Hidden Grounds app. An online shop gift card is for website purchases. See both gift cards.
More questions?
Visit the Hidden Grounds FAQ for menu, catering, and café information.