Refund policy

Online coffee and chai: returns, replacements, and refunds

Coffee, chai mixes, cold brew concentrate, and other food or beverage products are perishable. We do not accept these products by mail for returns or exchanges, whether opened or unopened. We do not offer online refunds for a change of mind or taste preference. Our in-store satisfaction promise below still applies.

Damaged, defective, or incorrect items

If your online order arrives damaged, defective, or with an incorrect item, email contact@thehiddengrounds.com within 14 calendar days after delivery. Include your order number, a description of the issue, and photos of the item and packaging when available.

Once we confirm the issue, you may choose a replacement or a refund for the affected item. You do not need to mail the food or beverage product back to us.

We cover the shipping cost of an approved replacement. Refunds include the amount paid for the affected item and its applicable tax. If the entire order is affected, we also refund the original shipping charge. For a partially affected order, the original shipping charge is not refunded. There are no return-shipping or restocking fees for these claims.

We issue approved refunds to your original payment method within 10 business days after approval. Your bank or payment provider may need additional time to post the refund. If it has not appeared 15 business days after approval, contact us so we can help. Business days are Monday through Friday, excluding holidays.

Not your favorite? Our in-store satisfaction promise

If you don’t like your purchase, bring it back to your nearest Hidden Grounds store and we’ll replace it. Find your nearest store.

Questions

Email contact@thehiddengrounds.com with your order number and a brief description of what happened.