Hidden Grounds Chai & Coffee House Frequently Asked Questions

Choose your café to open its current menu and see available pickup and delivery options. You can also order through the Hidden Grounds app.

Hours, delivery availability and ordering cutoffs depend on the café and ordering service. Check them before placing your order.

For an order placed through a delivery service, use the help option in that service first.

For a café, Hidden Grounds app or online shop order, email contact@thehiddengrounds.com with your order number if available, the café or website you ordered from, the order date and what happened.

Open the app or website where you placed your order and check its change or cancellation options. If you need help, email contact@thehiddengrounds.com with your order details as soon as possible.

Changes and cancellations depend on the order status and the service you used; sending a request does not confirm a change.

For a group visit or a private event, email contact@thehiddengrounds.com with your preferred café, date, time and group size. The team can confirm current availability and arrangements.

Ask about events and café rentals.

Choose your Hidden Grounds café to see its menu, prices and available items. Menus and availability vary by location.

Check the options listed for your drink on your café’s menu, or ask the team before ordering. Milk choices and sweetness adjustments depend on the drink; some ingredients may already be prepared together.

Check your café’s current menu and ask the team to confirm ingredients for the item you want. The available pastries and other options can change.

A milk substitution alone does not confirm that a whole drink or food item is vegan.

Please ask the team to confirm the ingredients in the specific donut available that day. Eggless does not mean vegan or free from other allergens.

Please ask the team about the specific item before ordering. We do not describe the whole menu as halal; ingredients and supplier information need to be checked for the item you want.

Please tell the team about any food allergy before ordering and ask them to check the specific item’s ingredients and preparation. A dietary label or milk substitution is not a guarantee against cross-contact.

For products ordered from our online shop, read the product information and packaging. If anything is unclear, contact contact@thehiddengrounds.com before ordering.

Choose a gift card for where it will be used: a café & app gift card for café visits and the Hidden Grounds app, or an online shop gift card for purchases on this website.

For a gift card, check the delivery and recipient options on its purchase page before buying.

For coffee or chai shipped as a gift, shop for home and enter the recipient’s shipping address at checkout.

No. Café & app gift cards and online shop gift cards are separate. A café & app gift card is for our cafés and the Hidden Grounds app; an online shop gift card is for purchases on this website.

Compare the two gift cards before buying.

Check the Hidden Grounds app for any current offers, or ask the team at the register about rewards. Check an offer’s terms for eligible purchases and redemption details.

Get the iPhone app or get the Android app.

Yes. Shop Hidden Grounds coffee online and check each product’s available bag sizes, grind options and price. For beans at a café, ask the team what is currently available.

Our coffee selection changes. Visit the shop for current coffees, tasting notes, roast information, sizes and availability. Each product page shows the options you can order.

Yes, Hidden Grounds roasts its own coffee. Explore our current coffees or use our brewing guides and calculator to make a cup at home.

Subscription options are shown on eligible product pages. Check the price, delivery frequency and terms before subscribing.

For an existing subscription, use the management link if one is included in your subscription email, or contact contact@thehiddengrounds.com for help. Explore coffee subscriptions.

Read our shipping policy before ordering. Processing time is separate from delivery time, and available shipping options and charges appear at checkout.

For a damaged, incorrect or missing shipment, email contact@thehiddengrounds.com with your order number and details.

If you don’t like your purchase, bring it back to your nearest Hidden Grounds store and we’ll replace it.

Find your nearest store · Read our replacement policy

Register your business for wholesale, then sign in with the same email. Each qualifying order gets 25% off eligible one-time coffee and chai purchases when their subtotal reaches $250 before the wholesale discount, shipping and tax.

Each order qualifies separately. Subscriptions, gift cards and other products do not count toward this minimum or receive the wholesale discount. Smaller orders stay at regular prices; other available offers may apply.

Email contact@thehiddengrounds.com with your event date and time, requested items and quantities. Catering pickup is at 144 Summit Avenue in Jersey City.

Ask the team to confirm current minimums, prices, lead time and availability. Sending an inquiry does not confirm an order.

Catering details.

Email contact@thehiddengrounds.com with your preferred date, café, group size and plans. Ask the team about current availability, capacity and pricing.

Events and café inquiries.

Email contact@thehiddengrounds.com with your idea, relevant website or social links, and contact details. For investment or expansion inquiries, see company and partnerships.

Service animals are welcome inside our cafés. For pets, ask your chosen café about its current outdoor seating arrangements before visiting.

Hours vary by café. Find your location, then check its current hours and ordering options before visiting. Holiday hours and pickup or delivery cutoffs may differ.

Visit our careers page to open the Hidden Grounds application. If you have trouble with the form, use the direct application link on that page or email contact@thehiddengrounds.com.

Email contact@thehiddengrounds.com. For order questions, include your order number if available, the café or website you ordered from, the date and a short description of the issue.

For an active delivery order, use the ordering service’s support option first. You can also visit our help page.

We have eight cafés: two in New Brunswick, three in Jersey City, one in Hoboken, one in Brooklyn and one in Manhattan.

Find addresses, directions and café menus.